Refund Policy

1. Scope

This policy applies to closed-testing orders placed with AppRocket Studio (trading as TesterHub) on https://testerhub.app. It prevails over our Terms of Service on refund questions.

2. Before testing starts

If you have paid but your testing window has not opened, you can cancel for any reason and we refund 100% to your original payment method. No explanation is required. That remains true however long we have had your order — while nothing is running, nothing has been spent.

3. Immediate performance and waiver of withdrawal

By ticking the box at checkout you expressly request that we begin performing this service immediately, and you acknowledge that once performance has begun you lose your right of withdrawal — including the 14-day right EU and UK consumers would otherwise have. Once your order is in testing it cannot be stopped and cannot be refunded: the testers are committed to your app for the full 14 days.

Wording version 1

4. Google's decision, and the one exception

We deliver testers, not approval. If Google declines your production access application, that alone does not entitle you to a refund — approval also depends on your app's quality, your policy compliance and your questionnaire answers, none of which are ours to fix. But if Google's stated reason is specifically about the testing requirement itself — testers not staying opted in, fewer than 12 active, testing not completing — write to us with what Google told you and we will run a second batch of 12 testers for free. If that does not resolve it either, we refund you in full. If Google raises other questions about the testing period, write to us and we will help you answer them.

5. If we do not deliver

If we fail to supply the testers, or the testing window does not run for its full 14 consecutive days for a reason on our side, we refund you in full. You do not have to ask twice, and we do not offer credit in place of money.

6. Chargebacks

If you raise a chargeback with your bank, we respond with the order record, the timestamps of each step, and the immediate-performance consent recorded at checkout. Writing to us first is faster for both of us, and we would rather refund a genuine problem than argue about one.

7. Contact

Email support@testerhub.app with your order reference. All refunds are issued by us to your original payment method; there is no self-service refund button.

8. Governing language

This policy is published in English only. No translation is provided, and the English text prevails.